Reina operates as a private collective. While anyone is welcome to browse the website, only approved members are able to view pricing and place orders.

Simply head to our “Join the Collective” page and complete the membership form. Once approved, you’ll gain access to pricing, shopping, and member-only products.

Unfortunately not. Opened products cannot be returned or exchanged unless there is a verified fault with the device itself.

Approval is instant for customers with a valid South African ID number who are over the age of 18.

If you do not have a South African ID number, please contact our WhatsApp support team for manual assistance with your application.

We use your South African ID number to automatically verify that you are over the age of 18.

Membership approval is instant once verification is successful.

We currently require:
1. Full name
2. South African ID number
3. Phone number

This helps us verify age and maintain a safe, compliant member experience.

Please contact our support team as soon as possible with your order number, photos/videos of the issue, and a short explanation so we can assist you quickly.

Due to the nature of our products, we do not offer refunds.

Very. Orders are packaged discreetly with no obvious product descriptions or branding visible on the outside of the parcel.

Your business stays your business.

Estimated delivery times:

Gauteng: 1–3 business days

Nationwide: 2–5 business days

Delivery times may vary slightly during peak periods.